Internal Advert for CFRM Assistant – Intern Position

Terms of Reference (TOR)
Location:  Taiz
Duration: 3 months
Benefits: USD 150/month (no additional benefits)

Overview:

The CFRM Assistant (Intern) will support the MEAL team in strengthening accountability to affected populations by ensuring timely, confidential, and effective management of complaints and feedback. The role will help ensure that community voices are heard and addressed throughout the project cycle.

Objective of the Assignment:

The intern will assist the MEAL in the Hub office of Taiz with:

• Receive, document, and categorize complaints and feedback from community members through multiple channels (e.g., hotline, feedback boxes, help desks, field visits).
• Log and maintain complaint data in the CFRM database, ensuring confidentiality and accuracy.
• Refer complaints to the appropriate departments and follow up to ensure timely resolution.
• Support in preparing response letters and ensure complainants are informed of the resolution in a timely and respectful manner.
• Participate in awareness-raising sessions in the field to promote accountability mechanisms, especially among women and marginalized groups.
• Assist with analysis and reporting of trends in complaints to improve program quality.
• Prepare weekly and monthly CFRM reports and share learnings with the MEAL team.
• Support the broader MEAL team in documentation, learning, and accountability activities as needed.

Other Duties:

• Perform any other tasks as required and assigned by the line manager.

Internship Qualifications

• Diploma or bachelor’s degree in information management, Statistics, Computer Science, Social Studies or a related field.
• Recent graduates
• Proficiency in Microsoft Excel; familiarity with Activity Info or similar platforms is an advantage.
• Strong attention to detail and commitment to data quality.
• Good communication and teamwork skills.

Important Notes

• This is a learning position and does not guarantee future employment.
• Only shortlisted candidates will be contacted.
• No fees are charged at any stage of the recruitment process.
• The intern is expected to comply with all relevant organizational policies, including safeguarding and data protection.

Safeguarding

CARE has a zero-tolerance approach to all forms of abuse. All reports of safeguarding, physical and emotional abuse, neglect, and child abuse, as well as any other type of abuse or misconduct within CARE, are taken seriously. CARE will only hire and retain Employees and Related Personnel who align with our vision, mission, and values. Prior to any employment offer, we shall undertake reference checks with former employers regarding misconduct that applied to this policy.

CARE undertakes comprehensive measures to ensure the well-being and dignity of everyone we work with, including our employees, partners, and the community we serve.

Important Note: Please note that the only way to apply for a position with CARE is through the application system link that starts with careyemis.org/Apply that is shared in the advert of YemenHR.com or the formal newspaper. Furthermore, any recruitment or hiring correspondences would be through CARE official email addresses as in this example: firstname.lastname@care.org

No Fee: CARE DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING).

Application Procedure: Interested applicants should apply by pressing the button below no later than August 30, 2025.

 Please do not apply unless you meet minimum application requirements, otherwise you will not be considered. Only short-listed candidates will be contacted.                

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