The Senior Knowledge Management & Accountability Officer provides countrywide leadership for knowledge management, information management, organizational learning, and the centralized Community Feedback and Response Mechanism (CFRM). The role holder ensures high data quality, maintains information repositories, develops learning products, manages accountability systems, and provides technical guidance and training across field offices. Additionally, while formal investigations remain with authorized functions, this role coordinates referral workflows and

follow-ups for feedback and complaints.

Responsibilities and Tasks

JOB RESPONSIBILITY 1     Knowledge Management, Learning & Strategy

• Lead the implementation of CARE Yemen’s Knowledge Management and Learning Strategy across country programs.

• Oversaw the development and dissemination of learning products, lessons learned databases, case studies, and evaluation findings.

• Facilitate regular learning reflection sessions, quarterly reviews, and internal/external capacity-building workshops.

JOB RESPONSIBILITY 2     Information Management, Data Quality & Dashboards

Provide countrywide leadership for information management systems, maintaining centralized repositories for program documents, assessments, and reports.

• Ensure strict data quality control, establishing standardized data validation processes, analytical dashboards, tracking mechanisms, and beneficiary data systems.

• Provide technical guidance, tools, and training to country office and field staff on data management standards and tools.

• Lead the operational oversight of the countrywide, centralized Community Feedback and Response Mechanism (CFRM).

• Design, refine, and roll out standardized community feedback and accountability tools across projects. Receive, log, and maintain the central tracking database for all feedback and complaints within established response timelines.

• Coordinate referral pathways and follow-up actions; ensure serious feedback is routed to authorized investigation functions without directly conducting formal investigations.

Qualifications (Know How)

Indicate the minimum required level of education, experience, and skills necessary to qualify for the position and fulfill the

organization’s expectations for job performance. Also include the education, experience, and skills desired for the position.

Education/Training

E.g. high school diploma; college degree (specify major/minor); specialty (ex. Accounting). Include the following phrase when possible: “or equivalent combination of education and work experience.”

Required

• BA degree in Social Sciences, Development Studies, Information Management, Knowledge Management, or a related discipline.

Desired

• Advanced training or certification in database management, dashboard development, data quality assurance, and relevant software/analytical tools.

• Specialized training in accountability mechanisms (CFRM) and complaint management in humanitarian settings

• Comply with all relevant CARE policies and procedures with respect to child protection, workplace environment, employee code of conduct and all other related subjects.

Important Note:

• Please do not apply unless you meet minimum application requirements, otherwise, you will not be considered. Only short-listed candidates will be contacted. The only way to apply for a position with CARE is through the application system link that starts with careyemis.org/Apply that is shared in the advert of YemenHR.com or the formal newspaper. Furthermore, any recruitment or hiring correspondences would be through CARE official email addresses as in this example: firstname.lastname@care.org

No Fee:

• CARE DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING).

Application Procedure: Interested applicants should apply via the link below or above this page by August 13th, 2026

Please do not apply unless you meet minimum application requirements, otherwise you will not be considered. Only short-listed candidates will be contacted.